Shipping Policy

Shipping Policy

At Hygia’s Blue, we do our best to make sure your package arrives safely and on time. Here’s everything you need to know about our shipping process:

📦 Address Accuracy

To avoid delays or lost packages, please double-check that your shipping address is entered correctly at checkout. Make sure to include all necessary information, abbreviations, and spaces.

We are not responsible for packages that are undeliverable due to incorrect or incomplete addresses.

If a package is returned to us as undeliverable, we’ll issue store credit for the item(s)—minus the shipping charges.

🚫 Refused Shipments

If you refuse a shipment from https://hygias-blue.com, you will be responsible for the original shipping cost plus the return shipping fee.

📬 Tracking Says Delivered, But You Didn't Receive It?

If your tracking shows “delivered” but you haven’t received the package, please contact your local postal carrier directly. Unfortunately, once a package is marked as delivered, we cannot issue refunds or take responsibility for it.

📅 Estimated Delivery Time

Please note that orders typically arrive 7 to 30 days after they’ve been shipped, not necessarily from the date of purchase.

Once your payment is confirmed, it may take up to 3 business days to process your order.

You’ll receive an email with tracking info as soon as your order is shipped.

Estimated Shipping Timeframes:

• United States: 7–10 business days
• Canada: 7–12 business days
• United Kingdom: 7–10 business days
• Western Europe: 10–21 business days
• Australia: 7–15 business days
• Rest of the World: 14–21 business days

🕒 Fulfillment Timeline

We process and package orders within 3 business days of receiving them.

For example:

• Orders placed on Monday will be ready by Wednesday
• Orders placed on Friday will be ready by the following Tuesday

In rare cases, delays may occur due to unexpected high order volume, staffing issues, technical problems, or connectivity issues. If this happens, we’ll do our best to keep you informed.

✈️ Carrier Estimates

We use trusted shipping partners to deliver your orders safely and securely.

Carrier Estimates:

• USPS (U.S. Domestic): 3–7 business days
• UPS (U.S. Domestic): 3–5 business days
• GlobalPost (International): 10–14 business days
• UPS Worldwide (International): 10–14 business days

Please remember: These are estimates, not guarantees. Delivery times may be affected by weather, holidays, customs processing, or other unexpected delays.

🌍 International Orders

We ship worldwide! However, please note that international shipping is not free.

Customers are responsible for any customs fees, duties, or import taxes that may apply in their country. We are not liable for delays caused by customs processing or local regulations.

Unfortunately, we cannot issue refunds for packages that are held, delayed, or rejected by customs—unless the items are returned to us in their original, unopened condition. In that case, we’ll issue a refund for the product(s), minus the shipping charges.

🚀 Priority Handling

If you choose Priority Shipping & Handling, your order will be moved to the front of our processing queue and handled with extra care. Please note that this speeds up handling, not the actual delivery time.